Company: Denver Health
Challenge: Denver Health provides health care to 25 percent of Denver's residents and more than 30 percent of uninsured patients in all of Colorado. To keep up with patient demand, the organization decided to outsource claims processing. To make sure they received fair market value for the services provided, they called NPI to help negotiate and structure the deal.
Results: NPI consulted with Denver Health and the vendor to come up with financial and non-financial goals that would optimize the entire claims process and save the organization hard dollars. NPI reduced actual contract costs significantly, while providing key recommendations that will ultimately save the organization significant dollars and productivity, including developing a detailed implementation plan with a not-to-exceed price and defining clear and stringent SLA criteria. NPI also structured the agreement to include a termination for convenience clause, which would allow Denver Health to cancel its agreement without incurring penalties after one year.
