Emily Shapiro Chief Operating Officer LinkedIn Profile As Chief Operating Officer of NPI, Emily leads operational strategy and execution, ensuring consistent delivery, high client satisfaction, and scalable growth. She brings over two decades of experience in strategic business development, commercial strategy execution and technology solutions sales to the NPI team. Prior to NPI, as President and COO of Docutech, she played a pivotal role in achieving 3X growth and a remarkable expansion of the company’s customer portfolio. With a deep understanding of customer experience, she has a proven track record of enhancing customer satisfaction and achieving sustainable business growth. Emily is committed to diversity in technology and business and is a contributing member to multiple organizations focused on developing women in leadership. She is a lover of dogs and race cars. On the weekend you can either find her at the dog park or in the Southwest deserts behind the wheel of an off-road race truck.