Blog PC Costs Are Going Up – Here’s How to Keep Them in Check Aug 6, 2025Hardware, Price Benchmarking Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend. After several years of declining spend and prolonged refresh cycles, the enterprise PC market is showing signs of life again. But for IT sourcing leaders, the rebound comes with a catch: higher PC costs, increased complexity, and a pricing landscape that demands far more scrutiny than in years past. NPI’s latest SmartSpend™ Bulletin explores what’s really happening in the PC sourcing market right now—and how enterprise buyers can protect their budgets. The Recovery Is Real. So Is the Cost Creep. PC vendors are finally benefiting from a modest recovery in demand. But our analysis shows that they’re not just riding the wave, they’re pushing it. Hard. From component upgrades to AI-capable devices and bundled services, vendors are inflating prices in ways that are often difficult to detect until it’s too late. We’re seeing 30 to 50% price uplifts in some transactions, driven not by raw cost increases, but by opportunistic pricing strategies designed to capitalize on today’s market conditions. What’s Driving the New PC Cost Pressures? Here are key trends every enterprise IT buyer should be watching: Component Upgrade Inflation: CPUs, SSDs, memory, and GPUs are being marked up well beyond reasonable thresholds. Especially when tied to “next-gen” or AI-ready configurations. Software-Driven Hardware Bundling: Microsoft Copilot+ and other AI tools are being packaged in ways that force buyers to upgrade hardware, whether they need to or not. Touch Display Overvaluation: As touch-enabled devices become more common, vendors are still charging a premium – one that isn’t always justified. Service Cost Inflation: Fees for things like imaging, asset tagging, and BIOS configuration have increased sharply. Many enterprises don’t have visibility into these costs until after the deal is done. Accessory Bundling and Lack of Transparency: Docking stations, monitors, peripherals…many are bundled without pricing clarity, introducing avoidable markup. Strategic Sourcing Is No Longer Optional Fortunately, there is recourse. Strategic IT buyers can push back if they’re equipped with the right intel and approach. In the bulletin, we share several sourcing strategies that are delivering results for large enterprises. These include: Leverage Bulk Purchase Timing: Vendors are far more motivated by consolidated deals than scattered ones. This can be used to your advantage if positioned correctly. Revisit N-1/N-2 Models: Older-generation hardware often meets performance needs at a fraction of the cost. Vendors have excess inventory and are willing to discount if you ask. Extend Lifecycles Where Possible: With better hardware longevity, many companies are stretching refresh cycles from three to five years. This frees up budget for more strategic IT investments. Benchmark Everything: From accessories to services to “AI premiums,” buyers must benchmark against market pricing to avoid hidden overspending. Don’t Wait Until Your Next PC Refresh Cycle If you’re managing PC hardware spend, this isn’t business as usual. It’s a shifting landscape that requires a willingness to challenge the status quo. Our bulletin on Enterprise PC Hardware Sourcing: Key Trends & Strategic Considerations shares more detail on key sourcing levers IT buyers can use to control costs and improve outcomes. Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend.
Bulletin Enterprise PC Hardware Sourcing: Key Trends & Considerations Jul 24, 2025Hardware Download PDF Download My Copy Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend. The PC hardware market is experiencing a modest recovery after years of decline, creating both opportunities and challenges for enterprise buyers. While vendors are capitalizing on renewed demand, our analysis reveals concerning pricing practices that require heightened scrutiny from sourcing teams. In recent months, NPI has observed that PC vendors are leveraging component upgrades and market recovery to inflate pricing – and not by a little. In many cases, price uplifts are 30 to 50%, representing a significant cost increase for enterprise customers. Strategic buyers who understand these dynamics can achieve significant savings but only if they understand which levers to work in the purchase negotiation process. This bulletin outlines critical trends and strategies help customers rein in PC costs in today’s IT buying landscape. Critical Market Dynamics Vendor Pricing Inflation for Component Upgrades The most significant trend we’re observing is vendor overvaluation of new components. OEMs and resellers are systematically overcharging for upgrades including: New CPUs and next-generation SSDs “AI-enabled” devices – there are consistently wider pricing gaps than business standard models Expanded memory configurations and newer CPU/GPU combinations It’s important for IT buyers to scrutinize any situation where components are “upgraded” from previous comparable purchases. Vendor justifications for premium pricing should be challenged and benchmarked against market rates. Software-Driven Cost Pressure Microsoft’s Copilot+ and similar software integrations are complicating purchasing decisions, sometimes requiring specific laptop model bundles rather than standalone software purchases. This trend limits flexibility and can drive unnecessary hardware costs. Touch Display Value Inflation While touch-enabled devices are becoming business standard, vendors often overemphasize their value. Significant cost discrepancies exist between touch-enabled and non-touch-enabled devices – another purchase element that should be challenged and benchmarked. Strategic Sourcing Opportunities IT buyers should use the following tactics to increase negotiation leverage and reduce PC refresh expenses: Leverage Bulk Purchase Power: Position planned bulk purchases as conditional on unit price improvements, while indicating that piecemeal purchasing remains the alternative. This approach creates negotiating leverage with vendor account teams who are incentivized to close larger deals. N-1 and N-2 Model Considerations: A significant cost optimization opportunity exists in older generation hardware. Vendor inventories of previous-generation models have grown beyond expectations, creating substantial savings potential while maintaining comparable performance specifications. Extended Lifecycle Planning: PC lifecycles are extending from the traditional 2.5-3.5 years to 4-5 years, driven by improved component longevity and “future-proofing” capabilities. Fleet refreshes should be staggered and spaced out accordingly to maximize budget allocation. Cost Management Areas Requiring Attention Accessory Bundling Oversight Excessive bundling reduces pricing transparency and can introduce hidden above-market costs. Key items requiring scrutiny include docking stations, mouse/keyboard combinations, monitors, and carrying bags and peripherals. Unbundle accessories where possible and benchmark individual component pricing against market rates. Service Cost Inflation Per-device preparation costs are skyrocketing. Services affected include imaging, asset tagging, BIOS configuration, and delivery. Insist on full visibility into service costs and push back on excessive pricing. Lead Time Validation Domestic U.S. lead times should typically fall within the 2–4 week range. Prolonged delays may point to underlying inventory challenges or potential artificial scarcity measures. Additional Planning Considerations Windows 10 End of Support Impact With Windows 10 support ending October 14, 2025, many enterprises are timing PC refreshes to coincide with OS upgrade requirements. Microsoft’s extended support options will likely be expensive compared to hardware refresh costs, making this a compelling business case for planned upgrades. Tariff Uncertainty While tariff impacts on PC hardware remain unclear, potential increases could have a material impact on pricing. Historically, PC hardware tariffs have been proposed then waived, but prudent planning may suggest accelerating refresh cycles if feasible. Action Items for IT Sourcing Leaders As hardware costs rise (especially for AI-enabled systems) IT buyers should adopt a more strategic approach to procurement. That starts with scrutinizing component upgrades, particularly those carrying a premium for “AI” features, and evaluating whether previous-generation (N-1/N-2) hardware can meet performance needs at a lower cost. Buyers should also separate and benchmark accessory and service costs to avoid hidden markups, and time bulk purchases strategically to gain leverage in negotiations. Contact NPI for detailed PC vendor negotiation support and price benchmarking tailored to your specific requirements. Download PDF Download My Copy Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend.
Webinars Confessions of a Software Auditor Webinar Audit Defense, Software Asset Management Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend. What really happens behind the scenes of a software audit? In this candid session, a former software auditor pulls back the curtain on vendor audit tactics – what triggers them, how targets are chosen, and the playbook auditors use to drive compliance revenue. Join us to learn how to spot early warning signs, protect your organization from unnecessary exposure, and turn the tables to maintain control during an audit. Whether you’re facing an active audit or aiming to avoid one, these insider insights will sharpen your strategy. Attendees will learn: Common red flags and behaviors that make enterprises audit targets The internal audit tactics vendors don’t want you to know Proven strategies to stay audit-ready and negotiate from a position of strength Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend.
Whitepaper Impact of the Middle East Conflict on Supply Chains Jul 22, 2025Hardware Download PDF Download My Copy Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend. A Guide For Strategic Adjustments In It Sourcing The escalating conflict between Israel and Iran is set to further strain global supply chains already pressured by tariff volatility – shifting IT spending priorities from innovation to resilience. Immediate impacts are being felt in logistics and energy costs, while more indirect ripple effects may emerge in hardware and semiconductor supply chains, given Israel’s niche but strategic role in chip design and tech R&D. Overall Impact on Global Supply Chains The conflict’s influence on global supply chains is expected in several key areas: 1. RISING OIL & ENERGY COSTS Impact: Brent crude surges are already occurring and driving up transportation and manufacturing costs globally. IT Relevance: Increases costs across the economy and specifically in IT categories due to more expensive logistics and energy-intensive data centers and chip production. Note: Iran accounts for ~4% of global oil production; fuel surcharges on affected shipping routes have already risen 15–30% 2. STRAIT OF HORMUZ RISKS Impact: As a key global chokepoint (30% of global container traffic, 20% of oil, 30% of liquified natural gas), disruption here increases freight times, shipping costs, and insurance premiums. IT Relevance: Delayed and costlier shipments for IT equipment and critical components; shipping times may increase by up to 14 days. 3. AIR AND SEA FREIGHT DISRUPTIONS Impact: Major carriers are scaling back operations to Israeli ports; airspace closures are interrupting cargo flow IT Relevance: Hardware delays and cost increases for components sourced from or routed through affected areas. 4. SHIFT TO RESILIENT INVENTORY MODELS Impact: Movement away from just-in-time models toward buffer stock and nearshoring. IT Relevance: Increased capital tied up in inventory; investments needed in storage, systems, and sourcing redundancy. Specific Impact on IT Spend Categories CYBERSECURITY The most immediate effects are expected in Cybersecurity and Digital Infrastructure. 1. CYBERSECURITY SURGE IN THE MIDDLE EAST AND NORTH AFRICA Information security spending in the region is projected to hit $3.3 billion in 2025, a 14% increase from 2024. This is largely driven by heightened cyber threats linked to regional instability. U.S. enterprises are watching closely, viewing this as a proxy for the rising threat environment. 2. SECURITY SOFTWARE LEADS THE PACK Nearly 45% of that spend will go toward security software – identity and access management, endpoint and network protection, Zero Trust frameworks, and threat intelligence – all categories seeing mirrored growth in U.S. enterprise budgets. 3. MANAGED SECURITY SERVICES EXPANDING Ongoing shortages in skilled cybersecurity talent are pushing more U.S. organizations to adopt outsourced capabilities like Managed Detection & Response (MDR), currently the fastest-growing security subcategory (forecasted at 16.6% growth globally). 4. GEOPOLITICAL RISKS DRIVE SOVEREIGN CLOUD DEMAND Heightened geopolitical tensions, including the Middle East conflict, are accelerating interest in sovereign cloud solutions. U.S. companies are prioritizing these platforms to ensure regulatory compliance, data sovereignty, and operational resilience against international disruptions. 5. AI-DRIVEN SECURITY CHALLENGES The rapid adoption of generative AI and multi-cloud environments is creating new cybersecurity challenges. U.S. enterprises are investing in advanced security tools to protect increasingly complex and scalable workloads, including AI-specific threat detection and cloud-native defenses. Rising cyber threats from actors in the Middle East are amplifying this urgency. 6. GEOPOLITICAL RISK SHAPES IT BUDGETING U.S. CIOs and CISOs are increasingly incorporating geopolitical tensions – such as the Middle East conflict – into their IT budgets and risk strategies. This involves allocating resources for incident response, supply chain risk monitoring, and critical infrastructure protection to maintain business continuity amid growing global uncertainty. IMPACT ON IT HARDWARE AND CHIP SPEND While the Middle East conflict does not directly disrupt the major global semiconductor fabrication hubs, it still carries implications for IT hardware and chip spending – primarily due to Israel’s key role in chip design and R&D, as well as broader supply chain pressures. ISRAEL’S CENTRAL ROLE IN CHIP DESIGN AND IP Israel is a global leader in semiconductor design, housing roughly 8% of the world’s chip design talent and hundreds of specialized firms. Major tech companies – including Intel, Nvidia, Qualcomm, Cisco, Apple, Amazon, and Microsoft – maintain key chip design centers in Israel. Intel’s Israeli facilities, for example, have been instrumental in developing processors like the 8088 microprocessor and recent innovations such as the Lunar Lake and Gaudi AI processors. Although fabrication is mostly done elsewhere, disruptions in Israel – caused by workforce shortages, security concerns, or instability – could delay chip design and R&D efforts. This may slow innovation pipelines for next-generation processors and specialized AI chips. IT Spend Impact: Companies could face higher R&D costs over time as they invest in redundancy and alternative design resources. Delays in chip development can ripple into slower product refresh cycles and increased prices for cutting-edge IT hardware. INDIRECT IMPACT ON HARDWARE MANUFACTURING AND SUPPLY CHAINS Energy & Transport Inflation: Rising oil prices are driving up manufacturing and shipping costs for energy-intensive IT hardware, including chips, servers, and laptops. These cost increases are being passed on to buyers. Logistics Disruptions: Airspace restrictions, shipping delays, and higher maritime insurance costs near the conflict zone are straining delivery timelines and inflating transportation expenses. Component Bottlenecks: While Israel is focused on design, disruption to its chip IP or specialized testing functions could delay availability of certain components. Impact on IT Spend: U.S. enterprises may face higher hardware acquisition costs, longer lead times, and the need to plan purchases further in advance – potentially paying premiums or accepting less optimal hardware alternatives. Strategic Adjustments in IT Sourcing and Resilience (for U.S.-based firms) In response to these risks, U.S.-based firms are implementing more robust IT sourcing and resilience strategies: 1. DIVERSIFYING VENDOR GEOGRAPHY Actively reducing reliance on vendors with operations in or near conflict zones, including shifting workloads away from Israeli data centers (especially for sensitive data) and reassessing partnerships with firms having R&D or support hubs in high-risk areas. This involves building a risk-weighted vendor scoring system that integrates geopolitical risk metrics. 2. PRIORITIZING CYBER RESILIENCE Investing in threat intelligence platforms that monitor geopolitical risks in real-time, deploying zero-trust frameworks to limit lateral movement in case of breaches, and increasing spend on sovereign cloud solutions to ensure data jurisdictional control. This also includes dual-sourcing critical services for cloud hosting, endpoint protection, and identity management across geographically diverse providers. 3. MULTI-CLOUD AND HYBRID STRATEGIES Adopting multi-cloud architectures across major providers (AWS, Azure, Google Cloud) to avoid single points of failure. Some are repatriating critical workloads to on-premise or hybrid environments for added control and maintaining hybrid fallback capacity. 4. COST-CONTAINMENT MEETS RISK HEDGING Negotiating flexible contracts with cloud and security vendors to accommodate volatility and investing in automation and AI-driven operations to offset rising labor and insurance costs. This includes incorporating flexible SLAs and ensuring insurance alignment with elevated regional risks. 5. ENHANCED RISK SCORING IN PROCUREMENT Embedding geopolitical risk scoring into vendor selection criteria, evaluating data center locations, supply chain dependencies (including reliance on specific chip designs from vulnerable regions), and cyber maturity. Using third-party risk platforms to simulate conflict scenarios and stress-testing vendor resilience is also becoming more common. 6. INCREASED BUFFER STOCK Investing in greater inventory of critical IT hardware components and raw materials to weather potential disruptions, moving towards a “just-in-case” rather than “just-in-time” model. 7. LONG-TERM RESHORING/NEARSHORING CONSIDERATIONS While primarily impacting national-level industrial policy, the conflict reinforces the strategic imperative for nations to invest in domestic semiconductor manufacturing and IT hardware production to reduce reliance on vulnerable global supply chains, even if it entails higher initial costs. Possible Vendor Impacts Based on their operational presence, R&D capabilities, and strategic partnerships within Israel, several specific IT vendors may be more directly impacted by the Middle East conflict. These impacts can range from disruptions to chip design and production to increased operational risks and heightened scrutiny over their services. These are homegrown Israeli companies with significant presence and influence: 1. CHECK POINT SOFTWARE TECHNOLOGIESFocus: CybersecurityOne of the earliest and most successful Israeli IT companies. Products include firewalls, endpoint protection, and cloud security. 2. NICE SYSTEMSFocus: Customer engagement, analytics, and financial crime preventionServes large enterprises, including banks and contact centers. Provides billing, CRM, and operational systems. 3 AMDOCSFocus: Software & services for telecommunications and media companies.Provides billing, CRM, and operational systems. 4. RAD GROUP (RADWARE, RADWIN, ETC.)Focus: Networking, cybersecurity, telecom.A family of independent companies spun off from the original RAD Data Communications. 5. CYBERARKFocus: Identity security and privileged access management.Widely used in finance, government, and critical infrastructure. 6. MELLANOX TECHNOLOGIES (ACQUIRED BY NVIDIA)Focus: High-performance networking hardware and software.Still has significant R&D presence in Israel under NVIDIA. 7. ISRAEL AEROSPACE INDUSTRIES (IAI) – ELTA & TAMAM DIVISIONSFocus: Defense and aerospace IT systems, radar, and cybersecurity 8. MATRIX ITFocus: IT services, consulting, and system integration.One of the largest IT service providers in Israel. 9. TALDORFocus: System integration, IT services, software development.Works with government and large enterprise clients. 10. TEAM (ONE1, MALAM TEAM)Focus: IT infrastructure, cloud, software, and outsourcing services. Global Multinationals with Strong Presence in Israel (including R&D/innovation centers) Here are specific technology vendors and how they may be affected: INTEL Direct Impact: Intel has a long-standing and substantial presence in Israel, dating back to 1974. Its Israeli R&D centers (in Haifa, Petah Tikva, and Jerusalem) have been instrumental in developing crucial processors like the Pentium M, Core-2, Lunar Lake, and all of its Gaudi artificial intelligence (AI) processors. Intel also operates a significant manufacturing plant in Kiryat Gat, where advanced semiconductors are produced. Vulnerability: The conflict poses risks of workforce disruption (e.g., military conscription affecting employees), potential damage to facilities, and challenges to ongoing R&D projects and chip production. While some recent workforce reductions are linked to broader industry trends, geopolitical instability can exacerbate these pressures. There have also been discussions and shareholder proposals questioning Intel’s operations in Israel due to the conflict. IT Spend Impact: Potential delays in the development and availability of next-generation processors and AI chips, leading to higher costs for these critical components in the IT hardware category. NVIDIA Direct Impact: Nvidia has a significant R&D presence in Israel, serving as its second- largest R&D center outside the U.S., largely due to its acquisition of Mellanox. Thousands of Nvidia employees are based in Israel, actively involved in developing advanced AI chips and supercomputing solutions like “Israel-1.” Vulnerability: The conflict has had direct consequences, including impacts on employees and the cancellation of major events like an AI conference in Tel Aviv. There’s also increasing scrutiny and ethical concerns regarding the potential dual-use nature of their advanced AI hardware and its alleged use in military applications in the region, which could lead to reputational and regulatory risks. IT Spend Impact: Potential disruptions to the development pipeline of cutting-edge AI chips and high-performance computing components, which are crucial for AI/ML infrastructure and data centers. This could lead to scarcity and price volatility for these high-demand items. (GOOGLE, AMAZON, MICROSOFT, APPLE, QUALCOMM, CISCO) Direct Impact: These companies also maintain significant R&D centers, cloud regions, or chip design operations in Israel. For instance, Google and Amazon are part of “Project Nimbus,” a large cloud computing contract with the Israeli government and defense establishment. Microsoft has launched an Azure cloud region in Israel and provides cloud and AI services to the Israeli Defense Ministry. Apple, Qualcomm, and Cisco also have chip design or development hubs in the country. Vulnerability: Beyond direct operational risks (e.g., disruption to R&D teams or data centers), these companies face increasing ethical and reputational scrutiny due to their perceived complicity or involvement in the conflict through the provision of technology. This can lead to internal employee dissent, public backlash, and potential boycotts, which can impact their market perception and ability to attract talent. IT Spend Impact: For customers, this could mean increased scrutiny of their own reliance on these vendors, potential pressure to diversify cloud providers, or a general awareness of the ethical implications of their IT sourcing. For the vendors themselves, there might be increased compliance costs and potential market challenges if public sentiment shifts. (TCS, WIPRO, INFOSYS, TECH MAHINDRA) Direct Impact: Several large Indian IT services firms have a notable presence in Israel through various contracts and partnerships, including critical government digital infrastructure projects. Vulnerability: Their operations and client engagements in Israel make them susceptible to direct disruptions from the conflict, impacting service delivery, project timelines, and potentially client relationships. Their stock performance has already reflected subdued investor confidence due to these tensions. IT Spend Impact: For organizations outsourcing IT services to these providers, there’s a risk of service interruptions or delays for projects managed out of or impacted by their Israeli operations. This necessitates closer monitoring of SLAs and potentially diversifying service providers NOTABLE STARTUPS AND SCALE-UPS Wix – Website building platform. Monday.com – Project and work management SaaS. WalkMe – Digital adoption platform. SentinelOne – AI-based cybersecurity. Similarweb – Web analytics and market intelligence. Conclusion In summary, IT vendors with direct R&D, manufacturing, or significant service delivery operations in Israel, or those whose core products (like advanced chips) are heavily reliant on Israeli design talent, are particularly exposed to the direct impacts of the Middle East conflict. These impacts translate into higher costs, potential delays, and increased scrutiny across various IT spend categories, pushing organizations to prioritize resilience and diversification in their vendor strategies. Download PDF Download My Copy Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend.
Blog How to Navigate Atlassian’s Shifting Sales Strategy Jul 17, 2025Price Benchmarking Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend. Customers of Atlassian who have negotiated a recent renewal know that they are not dealing with the same supplier they were a year ago. After building up their strong customer base, Atlassian has shown a clear shift toward profitability. More specifically, Atlassian’s pricing and communications have signaled a stark departure from the discounting tendencies and sales behavior of years past. Customers of Atlassian used to enjoy (relatively) reasonable pricing, and flexibility in licensing options. Over the past year Atlassian’s sales behavior has changed, making Atlassian renewals tough because of significant price increases, inflexibility, and signals of additional increases in the future. Updated Price Expectations Over the past year, Atlassian customers have experienced a significant shift in pricing strategy that reflects the company’s focus on driving cloud adoption and profitability. Discounts on Data Center licenses have been reduced sharply. Many customers are now being quoted at list price, and in some cases, even higher. This aggressive pricing model is intended to push customers toward migrating to Cloud licenses by making the alternative less attractive. At the same time, Cloud license discounts have also become harder to secure. Meaningful reductions are typically limited to Atlassian’s largest enterprise deals. For most other customers, discounts are minimal and often insufficient to offset the overall rise in licensing costs. There is also growing concern about future price increases. Atlassian sales representatives have indicated that customers should expect annual increases between 10 and 20 percent. These projections create added pressure for IT and procurement teams trying to maintain or decrease these costs. Atlassian Marketplace products have seen a pullback in discounting as well. While some publishers continue to honor older agreements, most offer little to no flexibility on price. This adds another layer of cost pressure for organizations that rely on a mix of Atlassian and third-party tools. Reduced Licensing Flexibility Atlassian’s shift in discounting has also resulted in decreased licensing flexibility for many customers. Those still holding Data Center licenses are finding themselves pressured to migrate to Cloud licenses to avoid the burden of rising data center fees. This move limits options for organizations that prefer or require on-premises solutions, forcing a change that may not align with their operational needs. In anticipation of upcoming price increases, Atlassian has reduced the availability of multi-year contracts. Many customers now face challenges securing offers with stable pricing from year to year, often leaving them no choice but to accept one-year agreements. This change complicates budgeting and financial planning, as customers lose the predictability and security that longer-term contracts once provided. Furthermore, meaningful discounts are increasingly reserved for Platinum-tier partners. This practice requires customers to engage with multiple resellers just to access competitive pricing on Atlassian products. The need to work with different partners adds complexity and can slow procurement processes, detracting from the overall customer experience. Navigating Atlassian’s New Normal Atlassian’s evolving sales and pricing strategies signal a broader shift in how the company engages with its customers. For technology buyers, adapting to this new reality requires both vigilance and a willingness to challenge the status quo. NPI is helping enterprises define a clear strategy for successful outcomes – customers still have valuable leverage. The days of passive renewals are over – now is the time to take a proactive stance to protect your budget and maximize flexibility. Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend.
Webinars The SAP RISE Roadmap: How to Reduce Cost and Risk from the Start SAP Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend. SAP customers are being pushed to RISE regardless of their technology roadmap and appetite for transitioning their environment to the cloud. This is forcing a fundamental review of how an organization’s core business applications perform and the impact of shifting from an on-prem license model to subscription, capacity-based consumption. In this session, we will address the multiple issues and challenges facing sourcing and IT executives, how to maintain efficiencies and optimization across the RISE Bill of Materials, and how to reduce cost and risk on the SAP RISE journey. Attendees will learn: How to prepare for the cost and compliance implications of SAP RISE Understanding RISE bill of materials mapping and what to look out for Tactics used by SAP to increase RISE revenue per customer Tips for optimizing your SAP RISE agreement Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend.
Webinars Enterprise Software Audit Defense Workshop: Learn How to Level the Software Audit Playing Field Audit Defense Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend. Software license audits are on the rise. Vendors are employing new, more aggressive, and more creative tactics to sniff out non-compliance. For these reasons, enterprise customers are at a higher risk for a software license audit than ever before. In this session, we will discuss how enterprises can level the software license audit playing field. We’ll cover the current landscape and risks, as well as what steps customers can take for audit defense. Attendees will learn: The different types of software license audits Factors that increase audit risk The software audit lifecycle Vendor-specific tactics Software audit defense best practices Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend.
Webinars Microsoft Licensing Update: The Challenges, Changes & Savings Opportunities Microsoft Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend. Microsoft licensing is complex and constantly evolving – and so are the motivations that drive Microsoft’s behavior at the negotiating table. Enterprise customers must have a deep understanding of both of these dynamics if they want to negotiate a world-class outcome on their Microsoft purchases and renewals. Join Dan Brewster, NPI’s Microsoft licensing expert, as he shares recent changes to Microsoft licensing, what's currently motivating Microsoft sales and account teams (and how to leverage those motivations), how to avoid common pitfalls that lead to overspending, and a fresh look at ways customers can rein in their enterprise Microsoft spend in 2025 and beyond. In this session, attendees will learn: What’s important to Microsoft? What’s motivating your Microsoft rep? What recent changes to Microsoft licensing, product mix, and sales strategies should you be aware of? What goals and factors should be driving your buying and negotiation position? What are “scorecard products” and why are these important to Microsoft? What cost control tactics should you focus on over the next 12 months? Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend.
Webinars The State of Enterprise IT Sourcing in 2025: Peer Insights from NPI’s Latest Benchmark Study Jul 1, 2025Cost Optimization, Price Benchmarking Download the White Paper Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend. IT sourcing within the large enterprise is undergoing rapid change. Vendor consolidation, rising software costs, AI acceleration, and shifting org models are redefining how enterprises buy and manage technology. In this environment, peer benchmarks are essential. Join NPI for an exclusive look at our newly-published research on The State of Enterprise IT Sourcing in 2025, based on direct input from sourcing leaders at $5B+ enterprises. This peer-led research conducted in partnership with Procurement Foundry delivers candid insights you won’t find anywhere else. What you'll learn: Where IT spend is increasing, consolidating, or declining across major categories Which vendors are dominating – or falling out of favor How procurement teams are evolving org models, staffing ratios, and global talent strategies (including peer-requested benchmarks) What technologies lead the ProcureTech stack in deployment, ROI, and planned adoption – plus the top vendors in use, as revealed in NPI’s proprietary Heat Index How sourcing leaders expect AI and automation to reshape procurement in the years ahead Join us for a data-rich, expert-led session that will help you benchmark your strategy and prepare for what’s ahead. Download the White Paper Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend.
Blog What Enterprise IT Buyers Are Worried About – A Mid-Year Perspective Jun 30, 2025Contract Negotiation, SaaS Management Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend. At our recent Customer Advisory Board meeting, clients gave us a real-time pulse on the IT procurement challenges weighing heaviest right now. Procurement leaders are being pulled in multiple directions. They’re grappling with the complexities of software asset management, reworking contracts to mitigate generative AI risk, and responding to the ripple effects of global tariffs. With these pressures mounting, large enterprises are adjusting their strategies with a proactive mindset. Here’s a look at the top challenges we discussed and how forward-thinking teams are responding. Strengthening SAM: Common Challenges and Proven Practices Implementing an effective Software Asset Management (SAM) program is often easier said than done. While the benefits are clear – cost savings, compliance, and visibility – many organizations face recurring challenges including: A lack of executive support, leading to limited resources and missed opportunities to manage IT spend more strategically. Poor license tracking with many companies relying heavily on SAM tools without maintaining accurate data. This results in over- or under-licensing and added risk. Organizational silos when SAM teams operate separately from IT, procurement, and finance. Treating SAM as a one-time initiative rather than an ongoing process also limits its long-term impact. Organizations that succeed with SAM often start by securing leadership buy-in and setting clear, achievable goals. Many take a hybrid approach by combining internal expertise with managed services. Establishing defined roles and responsibilities, along with embedding SAM into procurement workflows, helps create structure and accountability. Ongoing tool assessments and process updates support long-term success. Tool selection plays a critical role. Solutions like Flexera, ServiceNow SAM Pro, and XenSam are widely used, but the right choice depends on how well a tool integrates with existing systems and fits the organization’s needs. Ease of use, cost, and real adoption often matter more than feature-rich platforms that end up underutilized. Contracting for Generative AI: What Procurement Needs to Consider The rise of generative AI is creating new challenges for procurement and legal teams, particularly when it comes to managing risk in contracts. Unlike traditional software, GenAI tools generate content based on vast, often ambiguous datasets and highly variable user inputs. This makes outputs difficult to predict and raises important legal and compliance questions. One major concern is intellectual property. Organizations may inadvertently use or reproduce copyrighted material through AI tools, while ownership of AI-generated content is often unclear. There are also growing risks related to regulatory compliance, including the potential for discriminatory, defamatory, or otherwise harmful content. To mitigate these issues, contracts with vendors that supply GenAI-based solutions or features should emphasize control over both data and outputs. Procurement teams should ensure vendors do not use internal data to train models unless explicitly agreed upon. While warranties around AI-generated content may be limited, seeking indemnities for intellectual property infringement is still advisable. It’s also important to align vendor agreements with internal AI usage policies, even if this leads to some negotiation friction. Including such terms can help organizations stay compliant with evolving regulations and maintain accountability. As adoption accelerates, procurement has a key role to play in shaping how GenAI is sourced, deployed, and governed across the enterprise. Navigating Tariffs and Supplier Pricing Tactics in IT Procurement Ongoing tariff changes, both recent and anticipated, are adding new layers of complexity to IT procurement. These shifts are having a direct impact on supplier pricing strategies, prompting many vendors to adopt tactics that can place added pressure on buyers. For example, some suppliers are pushing customers to make purchases quickly, citing potential cost increases tied to future tariffs. Others encourage hardware stockpiling, which can lead to inventory risks, or introduce long-term contracts with added surcharges or unclear line-item fees. In some cases, vendors may even point to tariffs as justification for price increases without providing supporting evidence. To mitigate these challenges, procurement teams should adopt a structured, contractual approach. Legal reviews of supplier agreements can help identify and address tariff-related vulnerabilities. Key protections to seek include advance notification requirements for any tariff-driven price increases, clear pass-through provisions that define eligible costs, and negotiated caps on price adjustments. If you’re interested in learning other contractual provisions that should be considered, be sure to check out Navigating the 2025 Tariff Storm – A Strategic Guide for IT Procurement. Stay Ahead As the IT procurement landscape grows more complex, staying proactive is essential. By understanding the trends shaping the space, including evolving software oversight, AI risk mitigation, and shifting global trade dynamics, organizations can make smarter and more strategic decisions. Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend.
Webinars Eliminating SaaS Toxic Spend Cost Optimization, SaaS Management Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend. As SaaS spending increases, so does the risk of overspending – especially for large, complex estates like Salesforce, Microsoft 365, Workday, SuccessFactors and others. This risk will only continue to grow as top software vendors phase out perpetual licenses. Join NPI as we explore the internal and external dynamics that make SaaS spend management difficult, and what IT buying teams can do to eliminate SaaS cost waste. In this 45-minute session, we’ll cover: Internal issues and market forces that make SaaS overspending easier than ever What makes SaaS spend management so difficult and how to overcome these challenges How to optimize cost across enterprise-scale deployments like Salesforce, Microsoft 365, Workday, SuccessFactors and others In-the-trenches examples of how companies have materially reduced SaaS cost and risk Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend.
Whitepaper The State of Enterprise IT Sourcing in 2025 Jun 25, 2025Application Rationalization, Contract Negotiation, Enterprise Agreement Optimization, Price Benchmarking, SaaS Management Download the Report Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend. Peer Insights on IT Spending Trends, ProcureTech Adoption, and Staffing Dynamics Enterprise IT procurement is entering a new era. Vendor consolidation is accelerating. Software publishers are tightening their grip. Cloud and SaaS spending are soaring – and AI is rapidly reshaping how sourcing teams operate. NPI’s latest research, based on candid input from IT sourcing leaders at $5B+ enterprises, pulls back the curtain on how your peers are navigating this complex environment. You’ll learn: How organizations are tackling vendor sprawl — and why 82% are actively pursuing supplier reduction.Which IT categories are seeing the sharpest increases and cuts in 2025 spend.The new negotiation challenges posed by software publishers’ opaque pricing models.Where enterprises are placing bets on ProcureTech, according to NPI’s ProcureTech Heat Index™.How IT procurement organizations are evolving their org models, staffing strategies, and stakeholder alignment. Get the full report to benchmark your sourcing strategy, uncover emerging risks, and identify new levers for value. Download the Report Share This Article Subscribe For Updates Uncover negotiation leverage and unlock savings across your IT spend.